Privacy policy

Privacy Policy

1. Our Commitment to Privacy

Protecting your personal information is important to us. This Privacy Policy explains what information we collect, how it is used, when it may be shared, and the measures we take to safeguard your data.

By accessing our website, using our services, or placing an order, you acknowledge and agree to the practices described in this Privacy Policy.

This Policy applies only to information collected through our website, online services, contact forms, and customer support. It does not apply to third-party websites or services, even if they offer or distribute our products.

2. Information We Collect

You may browse our website without providing personally identifiable information.

However, certain information is required when you create an account, place an order, contact our Customer Support team, or use specific features of our website.

The information we may collect includes:

  • First and last name;

  • Email address;

  • Phone number;

  • Billing and shipping address;

  • Payment information required to process your order;

  • Order and purchase history;

  • Any other information you voluntarily choose to provide.

If you request personalized product recommendations or contact our support team, we may collect additional information necessary to respond to your request.

3. How We Use Your Information

We may use your information to:

  • Process and deliver your orders;

  • Manage your customer account;

  • Provide customer support and respond to inquiries;

  • Personalize your shopping experience;

  • Send updates regarding your orders;

  • Improve our products, services, and website;

  • Prevent fraud and enhance the security of our platform;

  • Comply with applicable legal and regulatory obligations.

We collect only the information reasonably necessary for the purposes described in this Privacy Policy.

4. Information Collected Automatically

When you visit our website, certain technical information is collected automatically.

This may include:

  • Your IP address;

  • Browser type;

  • Operating system;

  • Pages visited;

  • Time spent on the website;

  • Device information;

  • Anonymous website usage statistics.

This information helps us improve website performance, enhance user experience, and maintain the security of our services.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to ensure proper website functionality, remember your preferences, analyze website performance, and improve your browsing experience.

Where required by applicable law, you will have the ability to accept, decline, or customize your cookie preferences through our consent management tool.

You may also configure your browser to block or delete cookies. Please note that disabling certain cookies may affect the functionality and performance of our website.

6. Sharing Your Information

We do not sell, rent, or trade your personal information for commercial purposes.

However, we may share certain information with trusted service providers whenever it is necessary to operate our business, including to:

  • Process payments;

  • Prepare and deliver orders;

  • Provide customer support;

  • Send order-related emails or SMS notifications;

  • Analyze website performance;

  • Prevent fraud and improve security;

  • Comply with legal obligations.

All third-party providers are authorized to use your information only as necessary to perform services on our behalf and in accordance with applicable privacy laws.

7. Data Security

We implement appropriate technical, administrative, and organizational safeguards designed to protect your personal information against unauthorized access, misuse, disclosure, alteration, or loss.

Sensitive information, including payment details, is transmitted using secure encryption technologies.

Although we continuously maintain strong security practices, no method of electronic transmission or storage can guarantee absolute security.

8. Service Providers

To operate our business efficiently, we work with carefully selected third-party service providers.

These providers may assist us with:

  • Website hosting;

  • Payment processing;

  • Order fulfillment and shipping;

  • Email and SMS communications;

  • Website analytics;

  • Marketing services;

  • Fraud prevention;

  • Technical support.

They are granted access only to the information necessary to perform their services and are contractually required to protect the confidentiality of your data.

9. Analytics and Advertising Technologies

We may use analytics platforms and advertising technologies to better understand how our website is used and to improve our services.

These technologies may collect certain technical information through cookies, pixels, web beacons, or similar tracking tools.

Collected information may be used to:

  • Analyze website performance;

  • Measure advertising effectiveness;

  • Personalize content and promotional offers;

  • Improve the overall user experience.

Where required by law, these technologies are activated only after obtaining your consent.

10. Third-Party Services and Social Media

Our website may include features, plugins, or integrations provided by third-party platforms, including social media networks and other online services.

When you interact with these features, certain information may be collected directly by the applicable provider in accordance with its own Privacy Policy.

Our Privacy Policy does not apply to third-party websites, applications, or services. We encourage you to review their privacy policies before sharing any personal information.