Refund policy

Return & Refund Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined below.

Return Eligibility

Eligible devices and skincare products may be returned within 60 days of receiving your order, provided they are returned with all included components and in a condition suitable for inspection.

The following items are not eligible for return or refund unless they arrive damaged or defective:

  • Accessories and add-on items;

  • Refurbished products;

  • Clearance or final sale items;

  • Gift cards.

If your package arrives damaged, please keep both the original packaging and the affected product, and contact our Customer Support team as soon as possible so we can assist you.

Refunds are available only for purchases made directly through our official online store. If your order was placed through an authorized retailer or another reseller, please contact that seller directly regarding their return policy.

All return and refund requests must include valid proof of purchase. Depending on the product, the serial number may also be required to verify eligibility and process your request.

Warranty Policy

We are committed to providing high-quality products. If your device develops a manufacturing defect during the warranty period, we will work with you to provide an appropriate solution.

Warranty Coverage

New devices are covered by a limited two (2) year warranty against manufacturing defects and failures resulting from normal use in accordance with the product instructions.

In addition, eligible products are backed by a 60-day money-back guarantee, subject to the terms of our Return Policy.

If a product is determined to be defective and qualifies under this warranty, we may, at our sole discretion, repair the product, replace it with the same or an equivalent model, or provide another suitable resolution.

Warranty Requirements

To qualify for warranty service, the following conditions must be met:

  • The product must have been purchased directly from our official store or from an authorized retailer.

  • Valid proof of purchase is required.

  • The product serial number may be requested for verification.

  • The warranty claim must be submitted within the applicable warranty period.

This warranty does not cover damage resulting from accidents, misuse, neglect, unauthorized modifications, improper maintenance, repairs performed by unauthorized parties, or any use that is inconsistent with the product instructions.

Replacement products are subject to availability. The replacement device may differ in color or cosmetic appearance from the original product.

For purchases made outside your country of residence, warranty terms may vary depending on the retailer or distributor. Please contact the original place of purchase for information regarding the warranty applicable to your order.

Cancellation Policy & Return Procedure

Order Changes and Cancellations

We understand that you may need to update or cancel your order after it has been placed. If your order has not yet been processed or shipped, please contact our Customer Support team as soon as possible to request a modification or cancellation.

Once an order has entered the fulfillment process or has been handed over to the shipping carrier, it can no longer be changed or canceled. In such cases, you may request a return in accordance with our Return & Refund Policy.

Return & Warranty Process

To ensure your request is handled as quickly as possible, please follow the steps below.

Step 1 – Verify Eligibility

Before submitting your request, please confirm that your product meets the requirements of our Return Policy or Warranty Policy.

Depending on your request, you may be asked to provide proof of purchase, the product serial number, and photos or videos showing the issue.

Step 2 – Contact Customer Support

Please submit your request with the following information:

  • Your order number;

  • Your full name;

  • A detailed description of the issue;

  • Photos or videos, if applicable.

Our Customer Support team will review your request and provide the next steps.

Step 3 – Return Authorization

Products must not be returned without prior approval.

If your request is approved, you will receive return instructions and, where applicable, a Return Merchandise Authorization (RMA) number that must accompany your package.

Unauthorized returns may be refused or returned to the sender.

Request Processing

Once your returned product has been received and inspected, we will notify you of the outcome of your refund, exchange, or warranty claim.

If approved, your refund will be issued to the original payment method used for the purchase, or a replacement product will be shipped in accordance with our warranty terms.

Processing times may vary depending on the volume of requests, but we strive to handle every claim as efficiently as possible.